1. DELIVERY TIME
When processing your order, we consider these factors when calculating the Estimated Delivery Date:
– Order Processing Time: After your payment is authorized and verified, we will start processing your order,and this process often takes 3 -5 business days, so please be patient with us.
– Transit Time:
+ The duration of transit varies based on your location. Rest assured, we prioritize selecting a stock that is closest to your area to speed up shipping and ensure the swiftest delivery of your order.
+ You’ll receive a shipment notification email and message that will provide you with the tracking number once it is shipped.
| Country | Carrier | Delivery Timescale |
| US | UPS/DHL/USPS | 90% of orders arrive 7 days after despatch. |
| CA | Canada Post/DHL | 95% of orders arrive 10 days after despatch, and almost all within 15 days. |
*Please note that these are estimated delivery times only.
– Shipping charge:
+ Shipping charges are estimated due to your location, the order’s weight and shipping method. The minimum standard shipping fee will be $7.9.
+ Please ensure all delivery information is correct. If there is incorrect or missing information, we may be required to contact you for an update on the delivery information, which can cause delays in delivering your order. Delays may also occur as a result of customs clearance.
+ Please fill in your address in all details, otherwise, the package we mail to you will be returned to us.
2. ORDER TRACKING
You will receive a tracking link in your confirmation email to track your order to your door. Please allow 7-10 days for the carrier to scan your package.
If your package tracking information is unavailable, it simply means that the carrier has not yet processed it. Once the package is scanned into their system, tracking events will appear on the tracking page.
3. INCORRECT ADDRESS
If your package is returned to us, we will notify you by email. We will refund the subtotal of your order once we receive the package.
Note:
- We will only refund your order once the package has arrived back in our facility.
- It may take your bank 2-8 business days to process the refund.
- Please provide the correct address at checkout to avoid delivery issues.
- We are not responsible for lost, stolen, or damaged packages that are forwarded or redirected by the final mile carrier.
4. WHAT IF THE ITEM(S) I RECEIVED ARE DEFECTIVE/INCORRECT/DAMAGED?
Please contactour Customer Support team to start the exchange process. Please include the following information:
- Order number
- Video or photo of the faulty product (if applicable)
- Complete delivery address
- Contact telephone number
In some cases, you may be required to include a video or photo of the defective product for proof in order to refund or replace the product.
* Please do not rate any dispute or charge back before contacting our support agents as that will make things even longer.